Returns and Refunds
Thank you for your purchase. We hope you are happy with your purchase. However, if your purchase arrived damaged, defective, or with an error by our doing, you may return it to us for a full refund or an exchange
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at orders@gothiccrypt.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, and include your proof of purchase,
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● undergarments
● swimwear
● worn or used items
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Items must be unworn
● Items must be returned in the original packaging
● Items must be unwashed
● Must contain proof of purchase, in package or sent via email
● We only accept returns if your item is defective or damaged on arrival, or incorrect by our error. We do not accept returns because of buyer's remorse or error.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
This return policy was created using Termly’s Return and Refund Policy Generator.